Shipping information

SHIPPING METHOD :

DOMESTIC DELIVERIES

For all shipping to cities in Indonesia, we use JNE Shipping Company (http://www.jne.co.id)



INTERNATIONAL DELIVERIES

We use EMS Pos Indonesia for other Countries. (http://ems.posindonesia.co.id/)

Note:

Domestic Orders: Please allow up to 1 - 5 working days for shipping depending on the destination cities (Certain distant cities might added more days).

International Orders: Please allow 5 - 15 working days for international shipping.



ORDER PROCESSING :

When placing your SIXTEENDENIMSCALE.com order, your order will be only process during our working days, from Monday to Friday. We ship every day

except on Sundays. All confirmed orders will be processed on the following day. Please allow 1 day after payment confirmation for us to check your payment, do

quality control of your merchandise, and pack your order before we ship them on the next day.

We will deliver your purchased item(s) once we have received invoiced full amount transfer. You will be sent an email confirmation once your order has been

dispatched with tracking information.

PLEASE NOTE: We're unable to ship if problems occurred regarding the payment

We will ship your order if there are no problems occuring in terms of payment.



SHIPPING SCHEDULE  :

We aim to deliver all domestic and international standard orders in the timescales shown in the below table.

Payment Confirmation on We check your payment Order will be shipped on

MONDAY TUESDAY WEDNESDAY

TUESDAY WEDNESDAY THURSDAY

WEDNESDAY THURSDAY FRIDAY

THURSDAY FRIDAY MONDAY

FRIDAY MONDAY TUESDAY

SATURDAY MONDAY TUESDAY

SUNDAY MONDAY TUESDAY

CITIES IN INDONESIA: Estimated delivery times: 2-5 working days after shipment.

INTERNATIONAL: Estimated delivery times: 5-15 working days after shipment.

Delay might occur during public holidays.



SHIPPING FEE :

• Please refer to http://www.jne.co.id for domestic rates. International rates are upon request.

• International rates may change based on exchanged rate. Shipping cost will appear together with your total after check out.

• Customers will be charged shipping fees based on the weight of their order. If the accumulated weight exceeds 1 kg, another kg will be added to shipping fees.

   Weight of  every item is stated on the product detail page.



SHIPPING RULES & RESTRICTIONS :

SIXTEEN DENIM SCALE does not responsible for any risks of loss of the merchandise after JNE delivers to the designated address.

We do not take responsibility if JNE can't deliver the package in time do to incomplete address, misspelled address or no recipient at the address. Please check your

JNE shipping code in the  'Track Order' links at the top of the page and call JNE customer service (021-2927 8888) to deal with the problem.

• Customers are responsible if JNE can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.

• If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions.

• If there are any shipping errors coming from SIXTEEN DENIM SCALE, we guarantee that we will give free shipping to the customers.

We also do not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping

company - both for sending and returning the product to us.

TRACKING YOUR SHIPMENT :

Once your order has been shipped via JNE (domestic) and EMS POS INDONESIA (international), you will receive an automated e-mail with your tracking

information. Your tracking information can also be found by logging into your account and viewing your orders.