FREQUENTLY ASKED QUESTIONS

F.A.Q

 

SIXTEEN DENIM SCALE

Order

HOW DO I PLACE AN ORDER IN SIXTEEN DENIM SCALE ONLINE STORE?

When you have selected a garment you wish to purchase, click "Add to Bag". To complete the purchase, click on the shopping cart. This will take you through to the checkout process, where you will enter your shipping and billing address and select a payment method.

I’M HAVING TROUBLE SIGNING IN

If you have trouble signing into our website, first check the specific text of the error message you received. The most common problem is a misspelled address or password (ensure both your CAPS LOCK and NUM LOCK facilities are off). If the problem persists, contact Customer Services (through the button”Contact us” at the bottom of any page) and we will email you a new password.

CAN I SPECIFY A DIFFERENT SHIPPING ADDRESS?

 

Yes, we can ship to another address, but if you want to ship to 2 or 3 addresses, you have to make 2 or 3 separate orders.

 

HOW DO I KNOW WHAT SIZE TO ORDER?

If you do not have a current SIXTEEN DENIM SCALE garment on which to base your size, click on the 'Size Guide', which you can find on every product page in the online store. This converts body measurements to SIXTEEN DENIM SCALE clothing sizes.

HOW DO I CREATE AN ONLINE ACCOUNT?

Click on "Account" on the top right-hand corner of any page. Choose "Create account" and follow the instructions as requested.

I FORGOT MY PASSWORD. CAN I GET A NEW ONE?

Yes. Click on "Account" on the top right-hand corner of any page. Choose "Forgot your password?" from the pop-up screen and follow the instructions.

 

 

DO I NEED AN ACCOUNT TO ORDER?

 

You can order as “guest” but we recommend you to register an account so you can make a faster checkout and payment and you don’t have to retype your address every time you want to purchase our products.

 

HOW CAN I CONFIRM HAS RECEIVED MY ORDER?

After receiving your order, we will send a confirmation email. Receipt of this confirms your order has been placed successfully.

HOW CAN I TRACK MY ORDER?

You can follow the status of your order on your account page. Once your order has been picked the status will change into “completed”. Afterwards you will receive a shipping confirmation with a tracking code.

CAN I CHANGE MY ORDER?

If your garments are still in the Shopping Bag, you can delete them at any time and choose alternative items. If you have completed the checkout process, including payment, then you can no longer make any changes. When you receive your order, you can return those products you do not wish to keep.

CAN I CANCEL MY ORDER?

 

That depends on its shipping status. Contact Customer Service as soon as possible, quoting your order number. Once your order is already processed it cannot be cancelled.Please do review your shopping bag before submitting an order.

 

 

Payment

WHAT PAYMENT METHODS DO YOU ACCEPT?

You can pay your order with bank transfer

DO I RECEIVE AN INVOICE WITH MY ORDER?

Yes. During the checkout process you will enter a billing address. If the shipping address and billing address are the same, the invoice will be attached to your order. If the two addresses are different, a standalone invoice will be sent to your billing address.

Delivery

WHERE IS MY ORDER SHIPPED FROM?

Your order is shipped from Bandung, Indonesia.

HOW SOON CAN I GET MY ORDER?

After you order, transfer, and confirm your payment, we will process the order the NEXT DAY / in 24 hours.

Note that process is only checking the payment, preparing and delivering the goods to the shipping company.

After that, the shipping company needs certain amount of time to deliver it to you, varies from 1-5 days for domestic and 1-15 days for international deliveries.

In short, from confirmation time the order will arrive earliest in 3 days.

For more info, click “Shipping Policy” sectionat the bottom of the page

I HAVEN'T GOT MY ORDER, IT HAS BEEN LATE FOR COUPLE DAYS. WHERE IS MY ORDER?

Kindly Contact our Customer Service as soon as possible info@16ds.co or SMS/text

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

SIXTEEN DENIM SCALE guarantees to keep all of the informations you've provided private and safe. We will not disclose it to other parties.

 

I HAVE RECEIVED MY PACKAGE. UNFORTUNATELY, THERE IS SOME DEFECT IN THE PRODUCT. WHAT SHOULD I DO?

We deeply apologize for our error. Kindly send an e-mail to info@16ds.co. For more information, you may visit our "Return & Exchange" page.

 

THE GARMENT I RECEIVED DOES NOT FIT ME WELL, WHAT SHOULD I DO?

Don't worry, you can exchange it to other item. If currently there are no items that you wish to buy, you will receive a non-expiry store credit with the amount you have purchased.

 

Returns

HOW TO RETURN MY ORDER?

Complete the Return Form included with your item(s) and place it inside the box. Pack your item(s) preferably in its original box and packaging. If this is not possible, try to pack your item(s) in a similar way so that it stays safe and protected. Stick the preprinted return label on top of the box for addressing the parcel.

Your items can be returned within 15 days after you receive your package.

WHERE DO I SEND THE PRODUCTS I WANT TO RETURN?

 

Please send all returns and exchanges to:

 

Attn: Returns & Exchanges

SIXTEEN DENIM SCALE

Jl.Cibaligo no 75E, Cimindi

Cimahi. Indonesia

 

WHAT ARE YOUR RULES ON RETURNS?

If you need to return an item, please note that all items must be returned in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED..

 

WHEN WILL I RECEIVE MY REFUND FOR A RETURNED PRODUCT OR ORDER?

Funds will be debited to your bank account 2-3 weeks after your order is returned to our head office.

 

HOW LONG DOES IT TAKE TO PROCESS MY REFUND?

After we have received and checked your return order, we will refund your purchase amount to your bank or credit card account. Depending on your bank or credit card company, it may take several days to a week before the money actually is refunded.

HOW SHOULD I RETURN A PRODUCT WHEN THE PACKAGING IS DAMAGED?

Place the items you wish to return in a sturdy carton box to ensure no damage is caused during transit.

CAN I RETURN AN ITEM I BOUGHT ONLINE TO A SIXTEEN DENIM SCALE STORE?

Yes. You can return your item by mail, or to one of the following selected SIXTEEN DENIM SCALE’S STORE :

SIXTEEN DENIM SCALE Paris Van Java Resort & Lifestyle, Sukajadi Bandung

SIXTEEN DENIM SCALE Summarecon Mall Serpong, Tangerang


*It is only possible to exchange items in the same country the order was placed.

Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 24 hours.

IS IT POSSIBLE TO EXCHANGE AN ARTICLE FOR A DIFFERENT SIZE?

 

there is not available to exchange item(s) with different type (ex : t-shirt to jeans) it will be available with same type and same price.

 

DO I RECEIVE THE SHIPPINGCOSTS BACK WHEN I RETURN (PART OF) MY ORDER?

We are not responsible for all shipping costs on merchandise being returned to us.

 

 

General

HOW CAN I CONTACT CUSTOMER SERVICES?

Our Customer Service can be contacted via phone or e-mail. This information can be found via 'Contact' at the bottom of any page.

I HAVE A QUESTION, WHICH I CANNOT FIND AN ANSWER FOR IN THE FAQ?

Questions you do not get answered immediately, you can ask by phone or e-mail. You can find details under 'Contact' at the bottom of any page.

WHERE CAN I FIND TERMS & CONDITIONS?

Click on "Terms & Conditions" on the bottom of any page.

WHERE CAN I FIND THE PRIVACY POLICY?

Click on "Privacy Policy" on the bottom of any page.

HOW DO I CHANGE MY PERSONAL INFORMATION?

You can change your personal information via “Account” on the top right hand corner of any page.

I WOULD LIKE TO WORK AT SIXTEEN DENIM SCALE. DO YOU HAVE ANY VACANCIES?

All current vacancies are listed under "Careers" on the bottom of any p